CRM & customer service
Sales cycle, customer relationship, campaigns, quotes, support and a shared view of the business.
Applications & data
Business software that serves your flows — and stays integrable.
CRM, ERP, document management, e-invoicing, business intelligence or custom development: we start from the real process, the data and the interfaces before choosing the solution.
Application landscape
A business solution is only worth its adoption, its data and its integration.
We design the application portfolio as a coherent whole. The open source or proprietary choice is never a posture: it follows from the need, the vendor risk and the total cost.
ERP & finance
Purchasing, sales, stock, production, finance and preparation for e-invoicing according to the applicable timetable.
DMS & collaboration
Document lifecycle, search, access rights, signature and well-governed workspaces.
BI & data
Data models, quality, indicators, dashboards and the circulation of data.
Workflow & automation
Task orchestration, controls, notifications and less re-keying.
Custom business software
Dedicated applications where the process creates a real advantage or cannot be covered cleanly by the market.
What we cover
Choose, integrate, migrate and operate.
A mission does not stop at configuration. It deals with the data, the interfaces, security, adoption and future running conditions.
| Family | Framing & choice | Integration | Operations |
|---|---|---|---|
| CRM | Processes, data, vendor scenarios | Configuration, migration, ERP, e-mail | Administration, evolution, quality |
| ERP | Flows, gaps to standard, trajectory | Data take-on, interfaces, business acceptance | Support, changes, performance |
| DMS | Filing plan, rights, retention | Migration, SSO, signature, business apps | Governance, lifecycle, capacity |
| BI & data | Indicators, sources, quality | Models, pipelines, visualisation | Reliability, freshness, cost |
| Custom | Product, value, architecture | Build, APIs, tests, security | SRE, roadmap, reversibility |
Transformation method
Reduce the cut-over risk before asking the business to trust it.
Application projects rarely fail because of the main screen. They fail on forgotten interfaces, inconsistent data, business exceptions and a migration that was never rehearsed.
The principle: rehearse before switching.
Extraction, transformation, loading, reconciliation and business testing are run over several cycles until the cut-over becomes predictable.
- 1
Map
Processes, actors, rules, data, interfaces and pain points.
- 2
Arbitrate
Standard or custom, scenarios, total cost, vendor dependency and trajectory.
- 3
Configure & integrate
Functional batches, interfaces, security, data take-on and change management.
- 4
Rehearse & accept
Business acceptance, data reconciliation, cut-over rehearsal and decision criteria.
- 5
Stabilise & evolve
Hypercare, support, adoption measurement, backlog and product governance.
Application architecture
The data and the interfaces remain your property.
We favour explicit interface contracts, a coherent identity, observable flows and proportionate data governance. Changing one building block must not force you to rebuild all the others.
Points of control
- Data reference sets and responsibilities
- Documented, versioned APIs
- Monitored, replayable flows
- SSO and identity lifecycle
- Exports and reversibility conditions
- Measured quality and reconciliations
Frequently asked questions
Choosing and transforming business software.
Open source or proprietary: what is your position?
Open source can strengthen transparency and reversibility; a proprietary solution can sometimes offer a better functional fit or a more mature ecosystem. We evaluate both against total cost, integration, security, vendor risk and exit capability.
Can you replace an ERP or CRM progressively?
Yes, where the functional domains and the interfaces allow it. A capability-by-capability trajectory reduces risk, but it demands an explicit transition architecture and firm data governance.
Do you stay involved after go-live?
Yes. Administration, support, evolutions, flow monitoring and continuous improvement can be included in the engagement, with defined responsibilities and service levels.
Engagement scenario
Reconcile the figures before replacing the tools
Sales, finance and operations produce three different readings of revenue from the CRM, ERP and local spreadsheets.
First decisions to produce
- 01
Trace one indicator from its source to the executive dashboard.
- 02
Name the reference data, its owners and the reconciliation rules.
- 03
Test the rules on one priority flow before extending the transformation.
Expected output
A documented decision chain, a prioritised backlog and measurable quality rules before any new-tool decision.
Related expertise
Continue with a concrete scope.
Explore the missions and sector approaches connected to this practice.
First conversation
Let’s discuss the next point of control for your information system.
A project to frame, operations to take over, compliance to demonstrate? Describe the context. You will get a first considered reading — not a generic brochure.